Privacy Policy
Effective date: 20 Oct 2025
Tripzey ("we", "us", "our") provides a platform for pooling rides and hiring passenger and cargo vehicles. This Privacy Policy explains what information we collect, how we use it, and your choices.
Information we collect
- Account details: name, phone number, email, profile photo.
- Trip data: pickup/drop locations, route, timing, vehicle type, price, and chat/communications metadata.
- Device and app data: device model, operating system, app version, language, and crash logs.
- Location data: precise or approximate location when you enable location services for features like matching and live tracking.
- Identity/verification data: documents and checks where KYC is required by law or for safety.
How we use information
- Provide and improve the Tripzey service (matching, navigation, communications, support).
- Safety and security (account verification, fraud and abuse prevention, incident handling).
- Legal compliance and enforcing our Terms of Service.
- Analytics to understand usage and improve reliability and performance.
- Communications about trips, updates, and service notices.
Sharing and disclosure
- With other users for a trip: limited profile details and trip information needed to coordinate.
- With service providers: cloud hosting, analytics, communications, and verification partners under confidentiality obligations.
- For legal reasons: to comply with laws, regulations, or lawful requests; to protect rights, safety, and prevent harm.
- Business transfers: if we undergo a merger, acquisition, or asset sale, data may be transferred consistent with this Policy.
Your choices and rights
- Access and update: you can view and update certain account information in the app.
- Permissions: you can disable location or notifications in your device settings; some features may not work without them.
- Data requests: to request access, correction, or deletion of your personal data, email support@tripzey.starmobilebsl.in.
Data retention
We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary by data type and applicable law.
Children
Tripzey is not intended for children under the age of 18. If you believe a child has provided us data, contact us to request deletion.
Security
We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is 100% secure.
International transfers
Your information may be processed and stored on servers located outside your state or country. We take steps to ensure appropriate protections consistent with applicable law.
Changes to this policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above. Continued use of Tripzey after changes means you accept the updated policy.
Contact
If you have questions, contact us at tripzey@starmobilebsl.in.